Frequently Asked Questions

Q: Do I need a prescription?
A: Yes, for our prescription drugs only.

Q: Do I need to send in my original prescription?
A: Once you have placed your order either by phone or online you are required to mail in your original prescription to us at:
816 Peace Portal Dr. #43 Blaine WA 98230

Q: What are your hours of operation?
A: We are open 24 hours a day, 7 days a week for everyone’s convenience.

Q: How long will my order take to arrive?
A: Prescription orders will be shipped within 5 business days of receiving your prescription(s). Once shipped, it will take approximately 10 business days for delivery. OTC orders are shipped within 2 business days. All prescription orders are shipped via Express mail (similar to USPS Priority Mail).

Q. Can I order products containing Ephedrine or Pseudoephedrine?
A: Federal and State regulations restrict the sale and purchase of products containing ephedrine and Pseudoephedrine and therefore if you are ordering a product containing these ingredients certain restrictions may apply.

Q: Will you ship any prescription drugs?
A: We will not ship anabolic steroids, tranquilisers or opiate-containing drugs and these drugs will not be dispensed on orders containing them. We reserve the right to refuse to dispense orders for drugs that may have the potential for abuse.

Q:Do you ship to Canada?
A: At this point in time we do not ship any of our products to Canada.

Q. Is your Pharmacy legitimate and are you products safe & reliable?
A: At CanPharm, our licensed pharmacists review your medical profile and then verify your order for accuracy and possible interactions with other medications you may be taking. We only buy pharmaceuticals from licensed manufacturers/ wholesalers who follow established Good Distribution Practices/ Good Manufacturing Practices and are overseen in their respective jurisdictions by Regulatory bodies similar to the US FDA. In many cases, the US FDA themselves inspects the manufacturing facilities of these manufacturers and several of their manufacturing plants are in fact USFDA approved. Additionally, we only distribute medications which are obtained in the manufacturers' original and unopened packaging, complete with lot number and expiry date. We only buy generic product from top-tiered generic manufacturers who are also regulated and inspected in similar fashion and manufacture safe, quality generic products with the same active ingredients as the brand product.

Q. Who is CIPA and what do they do?
A: CIPA is a Canadian association of licensed, regulated pharmacies. Patient safety is a top priority for CIPA members and because of unregulated rogue pharmacies, patients need to exercise caution by only ordering from trusted sources. CIPA certification assures you that the pharmacy provider is licensed, reputable and adheres to stringent safety protocols. All CIPA members are licensed and regulated by various government agencies for safety. CIPA member pharmacies require valid and signed prescriptions, typically for 90-day supplies of drugs and maintenance medications. We do not sell controlled substances. Patient privacy is assured by CIPA members, who follow the same stringent confidentiality and safety procedures as U.S. pharmacies. Additionally, CIPA members do not send any unsolicited email (SPAM) or sell addresses to others. For your safety and privacy, we recommend dealing only with sites displaying the CIPA seal.

Q. Why do the pills I received look different than the ones I get from my local pharmacy?
A: Firstly, if you are used to Brand Name pills and you have ordered a Generic from us, the pills we send you WILL LOOK DIFFERENT. Trademark laws do not allow a generic drugs to look exactly like the brand-name drug. However, while colors, flavors and other inactive ingredients may be different, the drug must duplicate the active ingredients.

Q: I am on 5 different drugs, you don't seem to list them all-can you ship them?
A: We have identified a large number of drugs where we can offer significant cost savings. If a drug does not appear on our list it is probably because there is not a significant saving on what you would pay normally.

Q: Is it safe to use my credit card?
A: Absolutely. We have taken every precaution to make your transaction secure. Our website utilizes industry-standard security measures, including SSL (Secure Sockets Layer). All account information submitted to us is safely isolated from unauthorized internet access.

Q: Are there any additional charges?
A: Yes. Only shipping charges apply.

Q: How much do you charge for shipping?
A: Our shipping options are:

FREE Shipping on orders over $99,
$25 One Year Shipping,
$65 Life Time Shipping,
$10 on orders under $99

Q: What guarantee do you offer that I will receive my order?
A: If you have provided us with the correct address and your package does not arrive, you have the choice of having it re-shipped or a credit for the full amount placed on your credit card.

Q. Will you accept returns if I am not satisfied?
A: If you are not completely satisfied with your purchase, simply return the products and we will refund you 100% of the value of the returned product including the shipping cost. Even if the package has been opened. Return the opened product and we will credit you 50% of the value for the returned product.

Simply call CanPharm within 30 days of receiving your package at 1-800-501-6396 and tell us why you are not fully satisfied with your purchase. If we are unable to make it right, we will be happy to explain how to return the package to us.

*We will credit your account for your return postage cost.
*Any sale priced items are final sale and cannot be returned or exchanged.

Q: Will you accept my insurance?
A: At this time we do not have arrangements with health insurance companies or PBMs (prescription benefit management companies) for prescription drug coverage. We will however provide you with an invoice so you can make an insurance claim.

Q: Can I use Paypal?
A: Yes. PayPal is a quick and easy way to pay online without having to expose your credit card information. PayPal can only be used on over-the-counter products.

Q: How does your 110% Price Match Guarantee work?
A: You will always find the lowest price on your medications with CanPharm. We are so confident we have the lowest price available that we are offering the 110% price match guarantee. If you find your medication cheaper elsewhere we will not only match the price but beat it by 10% of the difference. Please ensure that the competitor is a CIPA member and Pharmacy Checker approved before requesting a price match.

Example:
If you find a product for $150.00 on CanPharm and find the same product for $100.00 elsewhere, CanPharm will provide you with a $55.00 discount. This will bring your total to $95.00.

Offer is subject to the following terms:

Terms & Conditions

1. The offer is valid at the time of the sale and up to 7 days after.
2. The differences in charges for the cost of standard shipping will be included in the comparison if applicable.
3. Products must be identical and in stock at the time of placing an order with the other accredited online mail order pharmacy.
4. Products must be authentic in brand and size (same manufacturer, same country of manufacture, same country of dispensation, same pack size, same strength, same quantity, etc. (e.g. We will price match 30 tablets of Canadian Brand Name Lipitor 10mg made by Pfizer Canada Inc. to 30 tablets of Canadian Brand Name Lipitor 10mg made by Pfizer Canada Inc.)
5. Products must be new as we cannot match the price of any used or expired product.
6. We will only match the current advertised price.
7. Price match can only be issued over the phone with our customer service team.

Q: Why is the coupon code offered to me in the live chat window not working?
A: The coupon code offered to you in the live chat with one of our representatives is for a one time use only. If you have previously used this coupon code when ordering with us unfortunately you are not eligible for the discount on future orders.