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Customer Care Policy

In pursuit of our goals of safety, quality, affordability and convenience, we have established a multi-faceted customer care policy.

Exceptional Customer Service

We pride ourselves on delivering excellent customer service with as much accessibility as possible. If you have any questions at all, or would like to place an order, you are encouraged to contact us by toll-free phone 1-855-326-3475 or email

Top Safety and Quality Standards

CanPharm employs dedicated, professional licensed pharmacists to review all prescriptions and ensure that each and every order is dispensed properly for the safety and health of our customers. At CanPharm, your health is our top priority.

Guaranteed Lowest Prices

You will always find the lowest price on your medications with CanPharm. We are so confident we have the lowest price available that we are offering the 125% price match guarantee. If you find your medication cheaper elsewhere we will not only match the price but beat it by 25% of the difference. Please ensure that the competitor is a CIPA member and Pharmacy Checker approved before requesting a price match.

If you find a product for $140.00 on CanPharm and find the same product for $100.00 elsewhere, CanPharm will provide you with a $50.00 discount. This will bring your total to $90.00.

Offer is subject to the following terms:

Terms & Conditions of Program

  1. The offer is valid at the time of the sale and up to 7 days after.
  2. The differences in charges for the cost of standard shipping will be included in the comparison if applicable.
  3. Products must be identical and in stock at the time of placing an order with the other accredited online mail order pharmacy.
  4. Products must be authentic in brand and size (same manufacturer, same country of manufacture, dispensed from the same country of dispensation, same pack size, same strength, same quantity, etc. (e.g. We will price match 30 tablets of Canadian Brand Name Lipitor 10mg made by Pfizer Canada Inc. to 30 tablets of Canadian Brand Name Lipitor 10mg made by Pfizer Canada Inc.)
  5. Products must be new as we cannot match the price of any used or expired product.
  6. We will only match the current advertised price.
  7. Price match can only be issued over the phone with our customer service team. Please note at this time we cannot offer price matching for the products Ozempic or Saxenda.