What are your hours of operation?

Customer service representatives are available to assist you 7 days a week from 8:00am - Midnight (EST).

Are your prices in US dollars?

Yes, all prices appearing on the website are in United States Dollars.

How much does shipping cost?

Enjoy FREE SHIPPING on all purchases over $100. For any order under $100 you will be charged a flat rate of only $5 per order regardless of the number of products purchased.

Do you ship to international locations?

Currently, we ship ALL products to USA only.

Is a prescription required?

Yes, just like your local pharmacy, we require a valid prescription for your medications; it is required for all prescription medications in the USA. For your valid prescription to be accepted, it must be from a physician licensed to practice in your area of residence. We also require you to FAX us your original prescription to 1-888-453-0721.

Be sure to include your order number on the prescription.

Please see our How to Order section for more details.

Is there a limit on how much I can purchase?

Yes. You can only purchase a maximum of a 3 month supply of each of your medications, provided that you have a valid prescription for the supply of that medication. If your physician writes a prescription for more than a 3 month supply, we can refill your prescription as the refills become due.

Is there a maximum discount amount for coupons used on checkout?

Yes, the maximum discount amount is $200 USD when using a coupon code on checkout.

What if I find a lower price with another pharmacy?

We guarantee the lowest price on all of our prescription products. If you find your medications cheaper at any other recognized licensed mail order pharmacy, we will not only match their price, we will beat it by 25% of the difference. It is our 125% price match guarantee!

Example: If you find a product on CanPharm for $50.00 and find the same product for $40.00 at another mail order pharmacy, we will provide you with a $12.50 discount, bringing your total to $37.50.

Terms & Conditions of Program

How long will it take to get my order?

All prescription and over-the-counter orders are processed within 2-3 business days. Once the package has shipped, please allow up to 10-20 business days for delivery.

What about sales tax?

No sales tax is charged.

What do you do with my personal information?

The personal information you give us will only be viewed by authorized employees of our company for the purpose of completing your order. We do not sell, trade, or rent your personal information to others. In no way will we spam your email address or distribute to any companies who are associated with spamming.

What if I need to return my order?

We 100% guarantee our customer's satisfaction! If you are not completely satisfied with your purchase from CanPharm, simply contact us within 30 days of receiving your order to let us know why. If we are unable to make it right, we will happily explain our return procedure.

*All sale items are a final sale.

How long will my credits be valid for at CanPharm?

All credits will only be valid for 6 months from date issued.

Why do the pills/packaging I received look different than the ones I get from my local pharmacy?

The medication you order can look slightly different if it is sourced outside of the U.S. However, these products have the same active ingredient(s) and work in exactly the same way. In addition, the manufacturer may change the appearance of the pills / packaging for marketing purposes or availability of components, among other reasons, depending on the country in which it is manufactured and all products sourced outside of the U.S. will list the weight and volume in Metric, but will correspond with the correct Imperial weight as per your order.